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Customer Support

Our customer service team is always here to assist.

Common purchase questions

Orders and Shipping

The majority of the devices we sell are used / refurbished. The condition, along with a full description of what to expect, can be found on the product page.

When available, we use OEM replacements parts for all of our devices. If OEM parts are not available we use the highest quality aftermarket parts we can find.

You can expect to receive your order in 3-6 business days when using our free shipping method. We have faster shipping methods available at checkout.

To create an account, go to the account page and click the register button at the bottom. You can can also create account during checkout.
If you have a shipping address that differs from you billing address, you can change it at checkout. To edit your default billing and shipping address go to your account page.
You can view the tracking information for your order by going to the orders page, clicking the order you want to track, and then by clicking the “track your order” button.

We do not keep any credit card information on file. Credit card information my be kept in the account of the payment processor you choose at checkout. 

We charge a sales tax rate of 6% for all orders that are shipped to the state of Virginia only.

We can ship to just about any country. Shipping costs may vary for international orders.

Your items will likely come in one package, but may come in multiple packages if you order accessories, or if the items are at separate locations. If you items come in separate packages you will receive a tracking number for each individual package.

If you need to swap an item

Returns and Exchanges

Devices may be returned for a refund within 30 days . A restocking fee of 20% may be held from the refund to cover payment processing fees.

If you received the wrong item please reach out to us and we will assist you in getting the proper device out to you.

Unfortunately we are not able to secure OEM parts for some devices so this is always a possibility when purchasing a refurbished product from anywhere other than the manufacturer.

Orders that arrive damaged are only eligible for compensation if shipping insurance was purchased by the customer at checkout.

All returns should be sent to the following address: 

Wisephone ER
1114 Big Bethel Road Suite 112
Hampton VA 23666

For your convenience, we can also provide a prepaid return label that can be printed and used to send the products back. The cost of the label may be deducted from the refund.

You can receive support via the support contact form below or by contacting us via the following methods

Phone: 757-726-7652

We are unable to edit a shipping address once the order has been processed. If we have not processed the order yet we can cancel the order and the order can be replaced with an updated shipping address. All cancelled orders will incur a 5% fee, which will be taken from the refund, to cover payment process fees.

An order may be cancelled if it has not been processed. All cancelled orders will incur a 5% fee, which will be taken from the refund, to cover payment process fees. Orders can not be cancelled once they have been processed.

Please contact us directly to arrange this.

Create A Support Ticket

Contact Information
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Where did you place your order?
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What issues are you having?

For general inquiries please visit our Contact Us page

Free 2 Day Shipping

On all orders above $100

Easy 30 Day Returns

30 day money back guarantee

1 Year Warranty

On every device we sell

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You will be bringing your device to a Wisephone ER location for repair.

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You will be mailing your device to a Wisephone ER location for repair.