New

Exactly what it says on the tin: brand-spanking new.

• Phone Condition: new
• What’s Included: any and all accessories typically provided by manufacturer, including headphones, and user manual.
• Packaging: manufacturer packaging
• Warranty: full manufacturer’s one-year warranty;

New (Open Box)

Device will be new with all original accessories, but will not be sealed.

• Phone Condition: new
• What’s Included: any and all accessories typically provided by manufacturer, including headphones, and user manuel.
• Packaging: manufacturer packaging without seal
• Warranty: 1 year warranty covering any defects; possible manufacturers warranty

Mint

Mint devices look and operate like new. They have been tested and using our industry leading testing software.

• Phone Condition: like new (little to no wear)
• What’s Included: please refer to the item description for this information
• Packaging: generic packaging
• Warranty: 1 year warranty covering any defects

Excellent Kitted (A-Grade)

Excellent condition (A-grade) devices work like new. They have been tested and using our industry leading testing software. Kitted devices include the original box, and come with a charger.

• Phone Condition: like new (little to no wear)
• What’s Included: please refer to the item description for this information
• Packaging: original packaging
• Warranty: 1 year warranty covering any defects

Excellent (A-Grade)

Excellent condition (A-grade) devices work like new. They have been tested and using our industry leading testing software.

• Phone Condition: like new (little to no wear)
• What’s Included: please refer to the item description for this information
• Packaging: generic packaging
• Warranty: 1 year warranty covering any defects

Good (B-Grade)

Good condition (B-grade) devices work like new and arrive clean and ready for use. Most used devices that show normal wear and tear fall under this condition.

• Phone Condition: possible light blemishes on the screen, but no cracks; light scratches or scuffs on back and frame of the device;
• What’s Included: please refer to the item description for this information
• Packaging: generic packaging
• Warranty: 1 year warranty covering any defects

Fair (C-Grade)

Fair condition (C-grade) devices will work like new, however, they will show significant signs of use.

• Phone Condition: screen may have medium to heavy scratching without any cracks; medium to heavy wear on the back and frame of the device that may include chips, dents, case wear, or fading paint
• What’s Included: please refer to the item description for this information
• Packaging: generic packaging
• Warranty: 1 year warranty covering any defects

Poor (D-Grade)

Poor condition (D-grade) devices will operate as expected. These devices will have extremely heavy wear.

• Phone Condition: screen will likely have heavy scratching, but no cracks; very heavy wear on the back and frame of the device that may include chips, dents, bends, case wear, or fading paint
• What’s Included: please refer to the item description for this information
• Packaging: generic packaging
• Warranty: 1 year warranty covering any defects

Bad Biometrics (No Face ID / Touch ID)

Device will be graded as one of the above conditions, and will function as normal, with the exception of the Face ID, or Touch ID.

• Phone Condition: please reference the included grade of the device above for the cosmetic condition
• What’s Included: please refer to the item description for this information
• Packaging: generic packaging
• Warranty: 1 year warranty covering any defects, except ones listed

Cracked Home Button

Device will be graded as one of the above conditions, and will function as normal. The home button will have some damage, but will still be functional. The device will have a working fingerprint reader, if applicable.

• Phone Condition: please reference the included grade of the device above for the cosmetic condition
• What’s Included: please refer to the item description for this information
• Packaging: generic packaging
• Warranty: 1 year warranty covering any defects, except ones listed

Damaged Frame

Device will be graded as one of the above conditions, and will function as normal. The device will have some sort of frame damage that may include bends, cracks, splits, dents, or chips.

• Phone Condition: please reference the included grade of the device above for the cosmetic condition. The lower the grade, the more significant the damage to the frame will be.
• What’s Included: please refer to the item description for this information
• Packaging: generic packaging
• Warranty: 1 year warranty covering any defects, except ones listed

Light Spots

Device will be graded as one of the above conditions, and will function as normal. The device will have a one or more light spots on the screen, that can only be seen on a light background. The screen will function as normal.

• Phone Condition: please reference the included grade of the device above for the cosmetic condition.
• What’s Included: please refer to the item description for this information
• Packaging: generic packaging
• Warranty: 1 year warranty covering any defects, except ones listed

Burn In

Device will be graded as one of the above conditions, and will function as normal. The device will have burn in on the screen, which is a residual image left behind by the screen, from being on too long. The screen will function as normal.

• Phone Condition: please reference the included grade of the device above for the cosmetic condition.
• What’s Included: please refer to the item description for this information
• Packaging: generic packaging
• Warranty: 1 year warranty covering any defects, except ones listed

Minor Issue

Device will be graded as one of the above conditions, and will be lacking a certain functionality. To find out what functionality the device is lacking, please contact us prior to purchasing. The device may be lacking any of the following functionalities: wifi, cellular service, cameras, sensors, speakers, or vibrators.

• Phone Condition: please reference the included grade of the device above for the cosmetic condition.
• What’s Included: please refer to the item description for this information
• Packaging: generic packaging
• Warranty: 1 year warranty covering any defects, except ones listed