Shipping Information

FAQs

Shipping times depend on the shipping method selected at checkout.

USPS First Class: 3-6 business days
USPS Priority: 1-3 business days
USPS Priority Express: 1-2 business days
UPS 2 Day: 2 business days
UPS Overnight: 1 business day

In most cases we process orders the day they are received. Any orders that is received after 3:30PM EST will be processed the next business day. 

You will receive an email with the tracking number once your order is shipped. You may also view your tracking number by going to My Account > Orders and clicking the order number in question.

This all depends on the warehouse your products are located at. In most cases, you will receive them in one package. If your products are shipped in two packages you will a tracking number for each package.

We only insure packages if requested, and paid for, by the customer.

If you chose to insure your package at checkout, we will file a claim with the shipping provider for the insured amount. Once the claim is resolved and we receive payment from the carrier, we will remit the payment to you.
If you chose to insure your package at checkout, we will file a claim with the shipping provider for the insured amount. Once the claim is resolved and we receive payment from the carrier, we will remit the payment to you.

Exchanges, and warranty repairs typically take 6-10 business days to completely process.

We provide prepaid USPS first class shipping labels for all returns.

If you would like to speed up the mailing process for returns / repairs / exchanges you are more than welcome to ship the device yourself using the shipping method and speed of your choice.

We provide prepaid fedex shipping labels for all buyback / trade in orders.

Need Support?

Visit our support center here.

You may also obtain support by emailing us.

Free Same Day Shipping

On all orders above $50

Easy 30 Day Returns

30 day money back guarantee

1 Year Warranty

On every device we sell

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Choose Your Repair Type:

In-Store

You will be bringing your device to a Wisephone ER location for repair.

Mail In

You will be mailing your device to a Wisephone ER location for repair.